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Yes after making complaint online on this site .got me a manager i foget his name he was from a different store than location i buoght furniture from .he was very nice but that doesnt mean the stores advertising to fool customers is ok .its not .yes the rc willey...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your mattress. I would be happy to follow up on your complaint with our management to have them review your concerns but would need more informa...

1.0
#1052031
We ordered a new gas oven/range from the Reno store When delivered we found out that we only had 220 volts to the old range as it was gas range/ electric oven. While we "should have known" what type of range we had, we were never asked when we bought the range. Called...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your appliances. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name and phone nu...

3.6
I liked
  • Selection of product and pricing
I didn't like
  • Poor customer service
#1050747
We have spend way to much more at this store to deserve what they did to us. They make promises that they don't keep, their furniture is of poor quality and when you voice and even send pictures of the ripped furniture only one year since we bought them. They stated...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your furniture. I would be happy to follow up on your complaint with our management to have them review your concerns but would need more inform...

#1048558
Went into RC Willey and found a entire living room worth of furniture and was told they were going to have a big Memorial Day Sale starting May 16th so I took a picture of what I wanted including the price tags and decided to wait two weeks for the sale. When the day...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your experience at our store in Draper. Our prices and promotions change all the time. Pricing can continue from one promotion to the next or ma...

I called the customer services who told me to call the claims office. I called claims office and got a adjuster to come to my house. He came and made a recommendation. It has now been over a month and I can no longer get hold of the claims office. My builder who worked...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your flooring and for not being able to get in touch with our claims department. I would be happy to follow up on your complaint but would need ...

1.0
I didn't like
  • Not being able to contact claims for a solution
#1040739
Wow! I have dealt with terrible companies when it comes to Customer Service, I have even worked for one (unfortunately), RC Willey ranks right up there with the worst after the sale. They are full of empty promises, poorly scheduled delivery and re-delivery times and...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

travl4nature,I'm sorry about the issue with your delivery and the follow-up service. I would be happy to follow up on your complaint but would need more information to do so. ...

travl4nature
travl4nature

Called them back to try to get this resolved. I called the Corporate office! They aren't willing to take charge and get things resolved. All they want to do is point fingers a...

2.5
I liked
  • Wide selection of items
I didn't like
  • 3 hour delivery window
  • Poor quality of items delivered
  • Not honoring their warranty in a timely manner
#1033355
Do NOT waste your money!! I bought leather sectional, ottoman, chair, 3 seater bed frame, dresser and purchased an extended warranty each on all the products for a piece of mind, well hate to break it because there was state on my ottoman and I reported it a month...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Jahan,I'm sorry about the issue with your ottoman. I would be happy to follow up on your complaint with our management to have them review your concerns but would need more in...

1.0
#1017990
HOPE YOU HAVE REALLY LOW EXPECTATION! We drove 4 hours to pick up the desk of my sisters dreams. We called ahead to make sure the desk would be there. When we arrived on-site, we had to wait 30 mins to get the desk loaded. When they brought it out, we realized the foot...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Brooke,I'm sorry about the issue. I apologize that you and your sister Brittany had to drive several hours to pick up the Descano Distressed Chocolate Brown Drop Lid Desk and ...

1.5
#1013779
We bought a pair of small sofa's a short time ago. In the store, they looked much lighter in color---a very close match to our walls and other decor. Once we got them home, a different story! They were DARK chocolate instead of a light milk chocolate color! Of course,...
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rcwilley
rcwilley

I'm sorry about the issues with your experience with our store. I apologize that the color was not right and that the other options you were looking at were not in stock. I ap...

#1013267
I paid up front in casg for a piece of furniture made in the usa..after eight weeks and being told it would be delivered..it wasnt. When i enquired about it i was told the saleperson would check on it and get back to me...wrong never happened. Week later i canceled...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your furniture. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name and phone nu...