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When we started having problems with Select we figured out that they had made an accounting error. Having said that when it was called to our attention the first time in December we went on line and updated our account information. January we again were told that our...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your experience at our store. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name...

3.8
I liked
  • Great showroom
  • Friendly and professional customer service
  • Furniture i picked
#1189893
We bought a new mattress plus a bunch of other stuff and were told that R C Willey would take away the old mattress as part of the deal. But they refused because there was a small stain on the old mattress! Hey, that's why I'm buying a new one! From you! They claimed...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

stevezdude,I'm sorry about the issue with your mattress. I would be happy to follow up on your complaint with our management to have them review your concerns but would need m...

2.6
I liked
  • Great salesman
  • Great showroom
I didn't like
  • Cheating on agreement to take away old mattress
#1176294
Rc Willey Home Furnishings - Leather couch has issues
Rc Willey Home Furnishings - Leather couch has issues
Rc Willey Home Furnishings - Leather couch has issues
Rc Willey Home Furnishings - Leather couch has issues
Last year we purchased an expensive ($3000) leather sectional. Almost immediately spots began to pop up where the color was coming off. Made a claim and they sent someone to repair. Fine, moving forward, it happened again, and then again. Eventually I was told they...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your leather sectional. I would be happy to follow up on your complaint with our management to have them review your concerns but would need mor...

4.2
Product
I didn't like
  • Do not like how they are handling my claim
#1175457
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Rc Willey Home Furnishings - Warrant on couch's

Well called to get some out here to look at my couch's for fabric under the cushion ripped. Got the warranty for 5 years bought in 2015 there are vinyl. Told me that was not covered only thing covered is the vinyl. Does not say that on the receipt. Make sure you ask what is covered before paying for the warranty. Not a happy person.
2.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1172636
Rc Willey Home Furnishings - Aweful
This is actually the second time I have had issues with rcwilley delivery. The very first one was about fifteen years ago after a TV was delivered, it had two different colors ( half and half) and the sales rep told us " I wasn't even the one who sold you the TV" and...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Amanda,I'm sorry about the issue with your TV. Unfortunately there's nothing we can do do to the nature of the damage to your TV. Your extended warranty was returned to you as...

1.4
Product
I liked
  • Friendly and professional customer service
I didn't like
  • It was almost impossible to recieve assistance
  • Not being able to contact claims for a solution
  • Poor customer service
#1165326
Ordered an LG TV that was promised in a few days. After a few days, I called and the customer service department that confirmed my TV was in and available for pickup. Drove to the store and was informed by will call that the TV was still in route from Reno. Went online...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your order. I would be happy to follow up on your complaint, but would need more information to do so. Can you provide the name and phone number...

2.8
#1158388
Rc Willey Home Furnishings - Subpar furniture
I have purchased thousands of dollars of furniture from RC Willey over the years. I have been quite happy with them and their products up to now. However my most recent purchase of a new living room set (almost two months ago) has me thinking it is time to find another...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Kevin,Thank you for the update to your complaint. I'm glad that our managers were able to help take care of you. Let me know if you have any questions and I'd be happy to help...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Kevin,I'm sorry about the issue with your furniture. I found your account and will follow up with our management to review your concerns and will have them follow up with you....

4.3
I didn't like
  • Policy on broken new furniture
  • Poor customer service
#1149174
Rc Willey Home Furnishings - Fair Warning.  I wish I would have listened!
Do NOT buy appliances from RC Willey.....EVER!! And from the reviews i have read here the customer service is just as atrocious for other products. We purchased LG appliances from RC Willey. $8500 worth! The dishwasher never worked from the time it was installed....
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Linda,I'm sorry about the issue with your appliances. I found your account and will follow up with our management to review your concerns and will have them follow up with you...

I’m never going back to RC Willey, bobby in the Murray location treated us like garbage and is very disrespectful. I have never been treated so poorly specially in front of my family.
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your experience at our store. I apologize that you were treated so poorly. I would be happy to follow up on your complaint but would need more ...

The flooring department at the Syracuse RCWilley has no customer service skills, they lie to you and then they lie again. Last Friday I contacted them at 10:00 am to make an order over the phone. I spoke with a salesman who took down all of my information. He told me...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your experience at our store. I would be happy to follow up on your complaint but would need more information to do so. Can you provide a good ...

1.0
Syracuse, Utah
#1132957