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I bought some bedroom furniture through RC Willey financing in 2013 for around $950 it is 2018, I haven’t purchased anything else using the account and my account has been closed for at least three years, how much do I owe.....1405.98 awesome! I have been paying on...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your bedroom furniture. I would be happy to follow up with on your complaint with our management to have them review your concerns but would nee...

We spent $4000+ on a couch and a bed frame. The couch has since been repaired (5 months in) because it fell to the floor. The service personnel let us know that it was because the one screw holding the entire side of the couch up - broke. Our bed frame has comepletely...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your bed . I would be happy to follow up on your complaint with our management but would need more information to do so. Can you provide the nam...

#1243087
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Rc Willey Home Furnishings - Terrible customer service

2 months and 3 failed or canceled deliveries to replace damaged table. Gave us a hundred bucks to ease the pain, then sent us a bill for a hundred bucks. Once they have your money, they treat you like crap.
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Staff
Website
Product
#1243084
Saturday 4/7/18- Purchased a sectional from RC Willey- Delta Shores. We were very specific with the salesman that we needed a certain configuration for the lounge. We confirmed this with him several times and he said yes, no problem. He could not set up delivery for...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Frances,I'm sorry about the issue with your order. I found your account and will follow up with our management to about concerns and will have them follow up with you.Adam You...

1.0
#1241723
Mix ups on orders, no refund on an order of chairs for over a week. Even had to call and cancel the order again, very rude people.
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your order. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name and phone number ...

#1220279
When we started having problems with Select we figured out that they had made an accounting error. Having said that when it was called to our attention the first time in December we went on line and updated our account information. January we again were told that our...
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Anonymous
Anonymous

RC Willey's headquarters is in Salt Lake City, Utah. I don't think Denver has anything to do with the business. Could you be talking about a different retailer?

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your experience at our store. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name...

3.8
I liked
  • Friendly and professional customer service
  • Delivery staff was nice and dependable
  • Furniture i picked
#1189893
We bought a new mattress plus a bunch of other stuff and were told that R C Willey would take away the old mattress as part of the deal. But they refused because there was a small stain on the old mattress! Hey, that's why I'm buying a new one! From you! They claimed...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

stevezdude,I'm sorry about the issue with your mattress. I would be happy to follow up on your complaint with our management to have them review your concerns but would need m...

2.6
I liked
  • Great showroom
  • Great salesman
I didn't like
  • Cheating on agreement to take away old mattress
#1176294
Rc Willey Home Furnishings - Leather couch has issues
Rc Willey Home Furnishings - Leather couch has issues
Rc Willey Home Furnishings - Leather couch has issues
Rc Willey Home Furnishings - Leather couch has issues
Last year we purchased an expensive ($3000) leather sectional. Almost immediately spots began to pop up where the color was coming off. Made a claim and they sent someone to repair. Fine, moving forward, it happened again, and then again. Eventually I was told they...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your leather sectional. I would be happy to follow up on your complaint with our management to have them review your concerns but would need mor...

4.2
Product
I didn't like
  • Do not like how they are handling my claim
#1175457
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Rc Willey Home Furnishings - Warrant on couch's

Well called to get some out here to look at my couch's for fabric under the cushion ripped. Got the warranty for 5 years bought in 2015 there are vinyl. Told me that was not covered only thing covered is the vinyl. Does not say that on the receipt. Make sure you ask what is covered before paying for the warranty. Not a happy person.
2.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1172636
Rc Willey Home Furnishings - Aweful
This is actually the second time I have had issues with rcwilley delivery. The very first one was about fifteen years ago after a TV was delivered, it had two different colors ( half and half) and the sales rep told us " I wasn't even the one who sold you the TV" and...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Amanda,I'm sorry about the issue with your TV. Unfortunately there's nothing we can do do to the nature of the damage to your TV. Your extended warranty was returned to you as...

1.4
Product
I liked
  • Friendly and professional customer service
I didn't like
  • It was almost impossible to recieve assistance
  • Poor customer service
  • Not being able to contact claims for a solution
#1165326