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My LG refrigerator basically died the end of July 2017. Called RC Wiley and they said a technician would'nt be there until a week later! The tech came to the house and said he had to order the part which won't be here until August 19th! Not only did I loose food in my...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your refrigerator. I would be happy to follow up with our management to review your complaint but would need more information to do so. Can you ...

1.5
I didn't like
  • Do not like how they are handling my claim
#1085702
Last June I ordered a Lane Snuggler chair from RC Willey. Back in late May I noticed the chair wasn't opening and closing correctly so I called customer service to schedule a tech to come out since it's still under warranty. The tech came out and confirmed the...
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Anonymous
Iffaffer

Update: I just got off the phone with RC Willey Customer Service. They are making things right! They are crediting my account for the amount of the chair and will pick up the...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your furniture. I would be happy to follow up on your complaint with our management to have them review your concerns but would need more inform...

2.7
#1070795
I ordered a bookcase and was fine that it would not be delivered until August. They called me on June 25th to tell me it came in early and were to deliver on June 26th. On June 26th I received an email telling me the delivery time was between 10:30 and 1:30. At 10:30 a...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Stephen,I'm sorry about the issue with your bookcase and the issues with communication about the delivery. I found your account and will follow up with our management about yo...

3.5
I didn't like
  • Customer service
#1066700
Copy of written complaint filed with RC Willey Corp on line complaint dept. Notice of complaint also faxed to the Rocklin (Sacramento Ca) Store. Date: 6-2-2017 9:07pm "Complaint. Warranty not being reasonably addressed. Consumer complained about rough mechanical...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Frank,I'm sorry about the issue with your furniture. I found your account and will follow up with our management to have them review your concerns and will have them follow up...

#1056883
We have a couch and love seat with recliners bought in 2014 called December to check on warranty they said that the problem was still under warranty said it would take about 4-6 weeks well never heard back from them I called around May 24 they still hadn't heard back...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your furniture. I would be happy to follow up on your complaint with our management to have them review your concerns but would need more inform...

1.4
#1054505
Yes after making complaint online on this site .got me a manager i foget his name he was from a different store than location i buoght furniture from .he was very nice but that doesnt mean the stores advertising to fool customers is ok .its not .yes the rc willey...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your mattress. I would be happy to follow up on your complaint with our management to have them review your concerns but would need more informa...

1.0
#1052031
We ordered a new gas oven/range from the Reno store When delivered we found out that we only had 220 volts to the old range as it was gas range/ electric oven. While we "should have known" what type of range we had, we were never asked when we bought the range. Called...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your appliances. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name and phone nu...

3.6
I liked
  • Selection of product and pricing
I didn't like
  • Poor customer service
#1050747
We have spend way to much more at this store to deserve what they did to us. They make promises that they don't keep, their furniture is of poor quality and when you voice and even send pictures of the ripped furniture only one year since we bought them. They stated...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your furniture. I would be happy to follow up on your complaint with our management to have them review your concerns but would need more inform...

#1048558
Went into RC Willey and found a entire living room worth of furniture and was told they were going to have a big Memorial Day Sale starting May 16th so I took a picture of what I wanted including the price tags and decided to wait two weeks for the sale. When the day...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your experience at our store in Draper. Our prices and promotions change all the time. Pricing can continue from one promotion to the next or ma...

I called the customer services who told me to call the claims office. I called claims office and got a adjuster to come to my house. He came and made a recommendation. It has now been over a month and I can no longer get hold of the claims office. My builder who worked...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your flooring and for not being able to get in touch with our claims department. I would be happy to follow up on your complaint but would need ...

1.0
I didn't like
  • Not being able to contact claims for a solution
#1040739