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Do NOT buy appliances from RC Willey.....EVER!! And from the reviews i have read here the customer service is just as atrocious for other products.

We purchased LG appliances from RC Willey. $8500 worth! The dishwasher never worked from the time it was installed. After two weeks of installation it CAUGHT ON FIRE!!

They said we had to have a repair person out to fix it....We had a repair person come out several times to look at the damage to the dishwasher (and our countertops). He wrote a report that it needed to go back. Same with the refrigerator. The LG refrigerator has a serious Design Flaw.

Every other refrigerator has a soft close. The LG slams shut and when you open the refrigerator the next time you have items falling out all over the place. We have been told numerous times someone would contact us and get it taken care of. DELAY TACTICS!

Now they are saying it is past their 30 day policy and won't take it back. Every time we have called we have been put on hold indicating that they were transferring us. Each time the call has been disconnected!! We have spend numerous hours of wasted time on the phone (and with the LG repair person) trying to get this taken care of.

I have NEVER NEVER been treated so poorly in my life. Do NOT buy from RC Willey.

ANYTHING. Unless you are absolutely sure you won't have a problem with it.

Product or Service Mentioned: Lg Electronics Refrigerator.

Reason of review: Damaged or defective.

Monetary Loss: $3300.

Preferred solution: Full refund.

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Rc Willey Home Furnishings Verified Representative


I'm sorry about the issue with your appliances. I found your account and will follow up with our management to review your concerns and will have them follow up with you.

Adam Young

Social Media/Online Reputation Manager

RC Willey Corporate Offices


to rcwilley #1401035

Right. I will be anxiously waiting a response.

For readers on this site I will post if I actually had a resolution.


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