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1.3

Bought a new sofa or so I thought when we recieved it it was clearly refurbished the repair was done with white out on the white leather .When we refused it custmer service kept passing us from one person to another when we asked to speak with a manager about closing the account because we could not trust them sending another sofa they just laughed at us and would not credit the account needless to say at this point things got ugly.I would never go back or recomend this store to my worst enemy.We had to fight with thier account mgrs to get credit back on our account and they blattly lied about doing so till we walked

Into a competters store and tried to buy another sofa thats when we found out that they did not credit our account or close the account with them.after telling the account mgrs we were at a diffrent store thats when they finnally said it will be done in five min..If this is true we have yet to see...all I know is as a consumer at this day and age when dealing with someone that could potencially be your custmer for years the rc *** that is located off of flamingo and town center in las vegas should fire that whole group of reps.Which at this very moment someone brought to my attention is dealing not only with bad custmer service but also illigal because of thier lies.

Rc Willey Home Furnishings Cons: Custmer service.

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