Rc Willey Home Furnishings - Poor customer service -sagging mattress
we just bought a mattress from rc willeys -30 days ago -wife weighs 125 pounds- sagging badly already -where she sleeps --they sent someone out to take pictures and measure -they also said looked lumpy and sagging -they called back and said it was normal wear from sleeping on it for 30 days - told her nothing they could do about it-do not buy a mattress from them-go to a place that only sells mattress-this place we have spent many thousands of dollars here and no customer service what so ever -we will never shop here again and will tell everyone we know and also post many more reviews on as many wed sites as we can
Reason of review: Bad quality.
Monetary Loss: $799.
Preferred solution: Let the company propose a solution.
Rc Willey Home Furnishings Cons: Customer service.
Location: 3301 E Lanark Dr, Meridian, ID 83642, USA
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i wish to thank rc willeys for coming threw in flying colors --on complete correct of concern with out mattress- they scheduled an appoint with my wife -with a great manger ( kathy )- who resolved are concern with an upgraded mattress with no extra charge to us-now that is what i call great custom service-- thank you rc willeys
Jerry, Thank you for the update to your comments. I'm glad that we were able to help take care of you.
Let me know if I can do anything else for you and I'd be happy to help. RC Willey Corporate Offices complaints@rcwilley.com
jerry, I'm sorry about the issue with your mattress. I'll follow up with our management about your concerns and will have them follow up with you. RC Willey Corporate Offices complaints@rcwilley.com