Product: Rc Willey Home Furnishings Sofa Clear all filters (0 of 10 reviews match)
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We spent $4000+ on a couch and a bed frame. The couch has since been repaired (5 months in) because it fell to the floor. The service personnel let us know that it was because the one screw holding the entire side of the couch up - broke. Our bed frame has comepletely...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your bed . I would be happy to follow up on your complaint with our management but would need more information to do so. Can you provide the nam...

Product
Rc Willey Home Furnishings Sofa
#1243087
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Rc Willey Home Furnishings - Warrant on couch's

Well called to get some out here to look at my couch's for fabric under the cushion ripped. Got the warranty for 5 years bought in 2015 there are vinyl. Told me that was not covered only thing covered is the vinyl. Does not say that on the receipt. Make sure you ask what is covered before paying for the warranty. Not a happy person.
2.7
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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Product
Rc Willey Home Furnishings Sofa
#1172636
My recent purchase, a sectional, has been a nightmare from the beginning. I have been given promise after promise that someone would return my call and give me assistance, with NO success. I called our sales person for three months, and never received a return call....
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Kristen,Thanks for the update to the issues with your furniture in a few of the places that you've posted them. I'm glad that we've been able to help take care of you and that...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Kristen, I'm sorry about the issue with your sectional and the service. I'll follow up with our management about your reviews and complaints and will have them follow up with ...

1.7
Product
Rc Willey Home Furnishings Sofa
I liked
  • Delivery staff was nice and dependable
I didn't like
  • Quality and customer service
#1092340
We bought a pair of small sofa's a short time ago.In the store, they looked much lighter in color---a very close match to our walls and other decor. Once we got them home, a different story! They were DARK chocolate instead of a light milk chocolate color! Of course,...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your experience with our store. I apologize that the color was not right and that the other options you were looking at were not in stock. I ap...

Product
Rc Willey Home Furnishings Sofa
#1013267
Purchased a Couch from RC Willeys that feel apart before warranty ran out and got the run around on getting it Replaced or fixed.Man came out said it needed to be replaced because spings and cushion were worn out. Now they said they want second oppinion. Said someone...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your furniture. I would be happy to follow up on your complaint, but would need more information to do so. Can you provide the name and phone n...

Product
Rc Willey Home Furnishings Sofa
#842814
My couch is less than 4 years old and the staples from the support beams (for lack of a better word) under the couch have come apart from each other.This happened on both sides of the couch. Upon calling them they were polite but quick to say "no" they would not look...
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Anonymous
Anonymous

Same experience. Just spent the day fixing a completely junk couch. The frame is built out of flimsy plywood and the staples are all coming out. One of the plywood bracers bro...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your furniture. I'd be happy to follow up with our customer service about your furniture and your concerns. I would need more information to do ...

1.6
Product
Rc Willey Home Furnishings Sofa
I didn't like
  • Customer service
  • Warranty
  • Attitude to customer issues
#832136
I purchased a sofa set for a new home, and later realized that it would be too tight of a fit with our existing furniture, so called in to cancel the purchase/delivery. I was told on the phone that it had been canceled, and they even got the card number, and I was...
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Anonymous
Anonymous

Uff RC Willey took money from my account once and it was a pain in the butt to recover that money.

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your purchase, delivery and refund. I would be happy to follow up on your complaint with our management to see what we can do to resolve those ...

1.0
Product
Rc Willey Home Furnishings Sofa
I didn't like
  • Customer service
#643830
Bought a new sofa or so I thought when we recieved it it was clearly refurbished the repair was done with white out on the white leather .When we refused it custmer service kept passing us from one person to another when we asked to speak with a manager about closing...
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1.3
Product
Rc Willey Home Furnishings Sofa
I didn't like
  • Custmer service
#558292
I purchased a twin sleeper sofa (product number 3236455) for $2,000.01. I paid an additional $49.99 for their 7 year fabric protection cover. Prior to purchasing the fabric protector the sales lady specifically assured my wife and I that the warranty covered all...
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Anonymous
JustMe

RC WILLEY really does suck! I purchased a reclining couch from them less than 3 years ago and now it is broken. I paid $70 to have someone come out and look at it and now they...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Ian and Laura, An employee mentioned to me about your comment back that we didn't do anything for you. I apologize for the delay in responding to you. I wanted to come back...

Product
Rc Willey Home Furnishings Sofa
#376241
We recently ordered a leather sofa and leather recliner from RC Willey. We were told up front (to their credit) that the sofa would be "special ordered" and would take aproximately 4 to 5 weeks to deliver. Disappointment, but it was what we wanted and the...
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Anonymous
Anonymous

dont buy the extended warranties they lie and say it covers everything, and it dont

Product
Rc Willey Home Furnishings Sofa
#111670