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Our new GE Profile front loading washing machine just spun itself into oblivion. It's only a few weeks past it's original factory warranty of one year. It spun so hard that the internal drum came off it's track, the cement counterweight fell into the drum and it...
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Anonymous
Madison

The complaint seems to leave out a lot of the details. Is the retailer suggesting that the unit isn't covered under warranty? According to the complaint, a full refund is pref...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your washing machine. I would be happy to follow up on your complaint with our management to review your concerns but would need more informatio...

2.8
Riverdale, Utah
I liked
  • Great salesman
I didn't like
  • Do not like how they are handling my claim
#1392511
Let me start by saying, I hate leaving bad reviews. But I’ve had nothing but poor service since I started working with RC Willey a few weeks ago. First off, my husband and I needed a new couch and dining room table, so I financed $300 of our new furniture through RC...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

WakefulOstrich112, I'm sorry about the issue with your furniture. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the...

Anonymous
John

The third paragraph is very poorly written. The term "gifting" isn't specific enough to justify the complaint. In addition the pronouns (they, her, she) are badly used making ...

1.0
#1372105
i wish to thank rc willeys for coming threw in flying colors --on complete correction of concern with our mattress- they scheduled an appoint with my wife -with a great manger ( kathy )- who resolved are concern with an upgraded mattress with no extra charge to us-now...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Thank you for sharing your experience with us! I'm glad that we were able to help take care of the issues with your mattress and that Kathy provided such great service. Let me...

#1338688
we just bought a mattress from rc willeys -30 days ago -wife weighs 125 pounds- sagging badly already -where she sleeps --they sent someone out to take pictures and measure -they also said looked lumpy and sagging -they called back and said it was normal wear from...
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Anonymous
JERRY LEIKVOLD

i wish to thank rc willeys for coming threw in flying colors --on complete correct of concern with out mattress- they scheduled an appoint with my wife -with a great manger ( ...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

jerry, I'm sorry about the issue with your mattress. I'll follow up with our management about your concerns and will have them follow up with you. RC Willey Corporate Offices ...

1.0
Product
I didn't like
  • Customer service
#1337950
Went in to see a couch advertised in their flyer only to be told they don’t have it. The excuse was it was a “drop”, which means they’re not going to carry it any more. In the meantime, I spent my time and gasoline driving over there to see what they had advertised. It...
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Anonymous
Johnathan Jacobs

There's no email address provided on your review which is, what I'm sure, they're requesting. Being a hothead doesn't help anything and hurts your potential credibility.

Anonymous
MajorLemur389

The email address I provided is legitimate. You know damn well what the problem is. You bait and switch. I will no longer do business with your company. I realize I am only 1 ...

#1326683
Our matress started sinking on sides and weve already turned and flipoed matress over and only after 2yrs u can feal the springs popping thru matress when u sleep .i already had a problem with a $2500 furniture set i return due to poor quality of furniture and for that...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

teternity25,I'm sorry about the issue with your mattress. I would be happy to follow up on your complaint with our management to review your concerns but would need more infor...

1.0
#1298280
One of the two delivery men had an attitude when he arrived to deliver a clothes dryer. In the process of moving my old dryer out and trying to fit my new dryer in the laundry room, my linoleum was bubbled in one spot and gashed in another from him pushing and pulling...
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Anonymous
jerry leikvold

we also just bought a mattress from rc willeys -30 days ago -wife weighs 125 pounds- sagging badly already -where she sleeps --they sent someone out to take pictures and measu...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

LovelyTawny Owl,I'm sorry about the issue with your delivery. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the nam...

I didn't like
  • Particular delivery person
#1298090
15 days have now passed and my washer is still not fixed. Beyond frustrated.
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your washer. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name and phone number...

We bought these on 1/12/18 They delivered them on 2/9/18. They have four seats that recline. One recliner broke and they sent a technician to look at it on 4/3/18. He said they could order parts to repair it. Then the 2nd recliner broke and they came out on 4/18/18. He...
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Anonymous
Sadie Blind

RC Willey delivered 2 new sofas to us on 5/29/18This complaint has been resolved.

1.7
Syracuse, Utah
Product
I liked
  • Wide selection of items
I didn't like
  • Policy on broken new furniture
#1261021
Rc Willey Home Furnishings - Customers Fault Outdoor Table falls apart
Rc Willey Home Furnishings - Customers Fault Outdoor Table falls apart
Rc Willey Home Furnishings - Customers Fault Outdoor Table falls apart
Rc Willey Home Furnishings - Customers Fault Outdoor Table falls apart
Rc Willey Home Furnishings - Customers Fault Outdoor Table falls apart
Rc Willey Home Furnishings - Customers Fault Outdoor Table falls apart
In April of last year my husband I came in to purchase an outdoor patio set for the newly finished deck we had built. It has been a tradition for us to come to RC Willey for our home purchases since 2005 when we returned from our honeymoon and bought our first bed....
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your patio table. I would be happy to follow up on your complaint with our management to have them review your concerns but would need more info...

1.3
#1259904