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Ordered an LG TV that was promised in a few days. After a few days, I called and the customer service department that confirmed my TV was in and available for pickup. Drove to the store and was informed by will call that the TV was still in route from Reno. Went online...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your order. I would be happy to follow up on your complaint, but would need more information to do so. Can you provide the name and phone number...

2.8
#1158388
Rc Willey Home Furnishings - Subpar furniture
I have purchased thousands of dollars of furniture from RC Willey over the years. I have been quite happy with them and their products up to now. However my most recent purchase of a new living room set (almost two months ago) has me thinking it is time to find another...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Kevin,Thank you for the update to your complaint. I'm glad that our managers were able to help take care of you. Let me know if you have any questions and I'd be happy to help...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Kevin,I'm sorry about the issue with your furniture. I found your account and will follow up with our management to review your concerns and will have them follow up with you....

4.3
I didn't like
  • Policy on broken new furniture
  • Poor customer service
#1149174
Rc Willey Home Furnishings - Fair Warning.  I wish I would have listened!
Do NOT buy appliances from RC Willey.....EVER!! And from the reviews i have read here the customer service is just as atrocious for other products. We purchased LG appliances from RC Willey. $8500 worth! The dishwasher never worked from the time it was installed....
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Linda,I'm sorry about the issue with your appliances. I found your account and will follow up with our management to review your concerns and will have them follow up with you...

I’m never going back to RC Willey, bobby in the Murray location treated us like garbage and is very disrespectful. I have never been treated so poorly specially in front of my family.
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your experience at our store. I apologize that you were treated so poorly. I would be happy to follow up on your complaint but would need more ...

The flooring department at the Syracuse RCWilley has no customer service skills, they lie to you and then they lie again. Last Friday I contacted them at 10:00 am to make an order over the phone. I spoke with a salesman who took down all of my information. He told me...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your experience at our store. I would be happy to follow up on your complaint but would need more information to do so. Can you provide a good ...

1.0
Syracuse, Utah
#1132957
This is the first review I have ever written but I had such a horrible, unprofessional experience that I couldn't help but review RC Willey in Reno. My husband and I just moved to reno and bought a house. My first time shopping and RC willey. We spent about 5 hours...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your experience at our store. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name...

1.0
I liked
  • Furniture i picked
I didn't like
  • Quality and customer service
  • Customer service
#1120787
This is a follow-up to my last post in regards to RC Willey’s quality and service. I am so delighted to report that all the problems with the sectional I purchased have been resolved! A big thank you goes out to Lane Shurtliff, General Sales Manager of the University...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Kristen,Thanks for the update to the issues with your furniture in a few of the places that you've posted them. I'm glad that we've been able to help take care of you and that...

4.6
I liked
  • Lane shurtliff and tyler hartle
#1107065
Attempted to take advantage of the Wilde Web Wednesday movie, Wonder Woman, I put it in my cart and go to check out and the Site was not responding, just kept getting a picture of the TV spokesperson saying whoops? Finally get back into the system at 9:27 go to check...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with trying to place an order during today's wild web deals. I apologize that our website had technical issues and was not consistently available. Un...

#1103284
I recently bought a LG C7 65" OLED TV from RC Willey and saw the price drop afterward while the TV was on back order. Because RC Willey's policy is to price match for 30 days, I called their local customer service number and after a short but not intolerable wait in...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

James,Thank you for your feedback. I would be happy to follow up with our management to have them review your concerns but would need more information to do so. Can you provid...

Anonymous
James C

I'm not sure why the word "***" is censored above in my review.

3.8
I liked
  • Friendly and professional customer service
I didn't like
  • How limited their price match policy has become
#1101139
I found a bedroom set on the RC Willey web site. I decided to go look at it at the local store. The "sale price" was $1799. The on line price was $1499. After I told the salesman I was going to order it on line he went over and looked it up and gave me the on line...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your experience at our store and the delivery issues. I would be happy to follow up on your complaint but would need more information to do so. ...

1.9
#1099295