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I walked into RC Willey I was not approached right off. I was looking at a sofa and chase when a older lady walked over to me and she approached me and said " Hey girl, hey girl. Can do you need help. " I turned around and replied are you addressing me. She then said...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your experience at our store. I would be happy to follow up on your complaint but would need more information to do so. Can you provide a good ...

1.4
#1010123
I purchased 2 LG OLED tv's on Dec. 31, 2016. With the holiday I didn't have time to install one of them. After install I was less then thrilled with the picture quality. The unfortunate side is it was after the CRAZY 14 day return policy. Keep in mind, during this...
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Anonymous
MIKE

CALL THE BBB

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your TVs. I'd be happy to follow up with our managers about your complaint to have them review your concerns but I would need more information ...

I have purchased many items over the years from rcwilleys. I won't ever set foot in one of their stores again. I purchased a mattress set for around $700. After a few weeks the mattress was rippled. They deemed it defective and talked me into spending an additional...
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Anonymous
Anonymous

We have a similar issue: bought a $600+ SERTA Perfect Sleeper Queen mattress 10 months ago. In LESS than 6 months, 2 VERY visible dips in the mattress can be seen where spous...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Janet,I'm sorry about the issue with your mattress. I'll follow up with our warranty department to have them review your complaints and will have them follow up with you.Adam ...

1.9
#990474
First, I have bought a lot of items from RC Willeys. Paid for all of them with my credit card. Recently I bought a few TV/s from them. A 55" and 75". I returned the 75" and upgraded to an 85". Of course I was charged the difference. I should add my wife (not me) has an...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your experience with our store. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the na...

I didn't like
  • Unethical service
#979515
Its been a long time since I have shopped RC Willey's because of a bad experience a long time ago. When looking for new furniture and carpet. Was very happy with all three sales people who helped me and made the mistake of thinking it was a better company again. ...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with experience with our store. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name an...

#959117
I just received my refrigerator and it came all busted up and was slightly dropped on the delivery. I clearly went out of my way to ask and make sure they could keep it in a box and they told me that that was no problem. They even put it in the instructions and they...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your delivery. I would be happy to follow up on your complaint, but would need more information to do so. Can you provide the name and phone num...

1.7
Magna, Utah
#916173
My wife and I bought a brand new GE Microwave on a "doorbuster" deal from RCWilley in July 2015. For a couple of months it was fine. Then it started to smell like burnt or very hot wiring when it ran. They arranged to have a local appliance repair place to come out and...
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Anonymous
Anonymous

I buy a lot from RC Willey, as has my family. They've always been good to help us. I've never expected them to replace something after having it for a year. I don't think any ...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your microwave. I would be happy to follow up on your complaint with our management so we can review the issue, but would need more information ...

I purchased a $2,400 cherry bedroom set for my son who is coming home from Special Forces deployment tonight. When they delivered the set, they did not have one of the split box mattresses and told me it would be delivered in the next 24 hours. 5 days later it had...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

William,I'm sorry about the issue with your furniture. I will follow up with our management about your complaints and will have them follow up with you.Adam YoungOnline Custom...

1.8
Product
I didn't like
  • It was almost impossible to recieve assistance
#905039
I bought a couch and love seat last year from RC Willey. I had to order at my cost, an end panel on a couch and a love seat, that a friends cat clawed. 90 days they said it would take. I couldn't believe that when they told me. How very upsetting. Well, it all comes...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your furniture. I would be happy to follow up with our service center about your complaint, but would need more information to do so. Can you pr...

2.3
#895500
I've bought over $10,000 worth of furniture from RC Willey and I've been happy with there service until I bought a leather couch. I was worried because we have pets and the salesman said that the warranty covers anything from cigarette burns to pet tears. I called in...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your furniture. I would be happy to follow up with our service center about your complaint, but would need more information to do so. Can you pr...

Product
#895389