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This is the first review I have ever written but I had such a horrible, unprofessional experience that I couldn't help but review RC Willey in Reno. My husband and I just moved to reno and bought a house. My first time shopping and RC willey. We spent about 5 hours...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your experience at our store. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name...

1.0
I liked
  • Furniture i picked
I didn't like
  • Quality and customer service
  • Customer service
#1120787
This is a follow-up to my last post in regards to RC Willey’s quality and service. I am so delighted to report that all the problems with the sectional I purchased have been resolved! A big thank you goes out to Lane Shurtliff, General Sales Manager of the University...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Kristen,Thanks for the update to the issues with your furniture in a few of the places that you've posted them. I'm glad that we've been able to help take care of you and that...

4.6
I liked
  • Lane shurtliff and tyler hartle
#1107065
Attempted to take advantage of the Wilde Web Wednesday movie, Wonder Woman, I put it in my cart and go to check out and the Site was not responding, just kept getting a picture of the TV spokesperson saying whoops? Finally get back into the system at 9:27 go to check...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with trying to place an order during today's wild web deals. I apologize that our website had technical issues and was not consistently available. Un...

#1103284
I recently bought a LG C7 65" OLED TV from RC Willey and saw the price drop afterward while the TV was on back order. Because RC Willey's policy is to price match for 30 days, I called their local customer service number and after a short but not intolerable wait in...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

James,Thank you for your feedback. I would be happy to follow up with our management to have them review your concerns but would need more information to do so. Can you provid...

Anonymous
James C

I'm not sure why the word "***" is censored above in my review.

3.8
I liked
  • Friendly and professional customer service
I didn't like
  • How limited their price match policy has become
#1101139
I found a bedroom set on the RC Willey web site. I decided to go look at it at the local store. The "sale price" was $1799. The on line price was $1499. After I told the salesman I was going to order it on line he went over and looked it up and gave me the on line...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your experience at our store and the delivery issues. I would be happy to follow up on your complaint but would need more information to do so. ...

1.9
#1099295
I've shopped with RC Willey for almost 30 years. My recent purchase, a sectional, has been a nightmare from the beginning. I have been given promise after promise that someone would return my call and give me assistance, with NO success. I called our sales person for...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Kristen,Thanks for the update to the issues with your furniture in a few of the places that you've posted them. I'm glad that we've been able to help take care of you and that...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Kristen, I'm sorry about the issue with your sectional and the service. I'll follow up with our management about your reviews and complaints and will have them follow up with ...

1.7
I liked
  • Delivery staff was nice and dependable
I didn't like
  • Quality and customer service
#1092340
My LG refrigerator basically died the end of July 2017. Called RC Wiley and they said a technician would'nt be there until a week later! The tech came to the house and said he had to order the part which won't be here until August 19th! Not only did I loose food in my...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your refrigerator. I would be happy to follow up with our management to review your complaint but would need more information to do so. Can you ...

1.5
I didn't like
  • Do not like how they are handling my claim
#1085702
Last June I ordered a Lane Snuggler chair from RC Willey. Back in late May I noticed the chair wasn't opening and closing correctly so I called customer service to schedule a tech to come out since it's still under warranty. The tech came out and confirmed the...
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Anonymous
Iffaffer

Update: I just got off the phone with RC Willey Customer Service. They are making things right! They are crediting my account for the amount of the chair and will pick up the...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your furniture. I would be happy to follow up on your complaint with our management to have them review your concerns but would need more inform...

2.7
#1070795
I ordered a bookcase and was fine that it would not be delivered until August. They called me on June 25th to tell me it came in early and were to deliver on June 26th. On June 26th I received an email telling me the delivery time was between 10:30 and 1:30. At 10:30 a...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Stephen,I'm sorry about the issue with your bookcase and the issues with communication about the delivery. I found your account and will follow up with our management about yo...

3.5
I didn't like
  • Customer service
#1066700
Copy of written complaint filed with RC Willey Corp on line complaint dept. Notice of complaint also faxed to the Rocklin (Sacramento Ca) Store. Date: 6-2-2017 9:07pm "Complaint. Warranty not being reasonably addressed. Consumer complained about rough mechanical...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Frank,I'm sorry about the issue with your furniture. I found your account and will follow up with our management to have them review your concerns and will have them follow up...

#1056883