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Wow! I have dealt with terrible companies when it comes to Customer Service, I have even worked for one (unfortunately), RC Willey ranks right up there with the worst after the sale. They are full of empty promises, poorly scheduled delivery and re-delivery times and...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

travl4nature,I'm sorry about the issue with your delivery and the follow-up service. I would be happy to follow up on your complaint but would need more information to do so. ...

travl4nature
travl4nature

Called them back to try to get this resolved. I called the Corporate office! They aren't willing to take charge and get things resolved. All they want to do is point fingers a...

2.5
I liked
  • Wide selection of items
I didn't like
  • Poor quality of items delivered
  • 3 hour delivery window
  • Not honoring their warranty in a timely manner
#1033355
Do NOT waste your money!! I bought leather sectional, ottoman, chair, 3 seater bed frame, dresser and purchased an extended warranty each on all the products for a piece of mind, well hate to break it because there was state on my ottoman and I reported it a month...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Jahan,I'm sorry about the issue with your ottoman. I would be happy to follow up on your complaint with our management to have them review your concerns but would need more in...

1.0
#1017990
HOPE YOU HAVE REALLY LOW EXPECTATION! We drove 4 hours to pick up the desk of my sisters dreams. We called ahead to make sure the desk would be there. When we arrived on-site, we had to wait 30 mins to get the desk loaded. When they brought it out, we realized the foot...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Brooke,I'm sorry about the issue. I apologize that you and your sister Brittany had to drive several hours to pick up the Descano Distressed Chocolate Brown Drop Lid Desk and ...

1.5
Product
#1013779
We bought a pair of small sofa's a short time ago. In the store, they looked much lighter in color---a very close match to our walls and other decor. Once we got them home, a different story! They were DARK chocolate instead of a light milk chocolate color! Of course,...
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rcwilley
rcwilley

I'm sorry about the issues with your experience with our store. I apologize that the color was not right and that the other options you were looking at were not in stock. I ap...

#1013267
I paid up front in casg for a piece of furniture made in the usa..after eight weeks and being told it would be delivered..it wasnt. When i enquired about it i was told the saleperson would check on it and get back to me...wrong never happened. Week later i canceled...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your furniture. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name and phone nu...

I walked into RC Willey I was not approached right off. I was looking at a sofa and chase when a older lady walked over to me and she approached me and said " Hey girl, hey girl. Can do you need help. " I turned around and replied are you addressing me. She then said...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your experience at our store. I would be happy to follow up on your complaint but would need more information to do so. Can you provide a good ...

1.4
#1010123
I purchased 2 LG OLED tv's on Dec. 31, 2016. With the holiday I didn't have time to install one of them. After install I was less then thrilled with the picture quality. The unfortunate side is it was after the CRAZY 14 day return policy. Keep in mind, during this...
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Anonymous
MIKE

CALL THE BBB

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issues with your TVs. I'd be happy to follow up with our managers about your complaint to have them review your concerns but I would need more information ...

I have purchased many items over the years from rcwilleys. I won't ever set foot in one of their stores again. I purchased a mattress set for around $700. After a few weeks the mattress was rippled. They deemed it defective and talked me into spending an additional...
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Anonymous
Anonymous

We have a similar issue: bought a $600+ SERTA Perfect Sleeper Queen mattress 10 months ago. In LESS than 6 months, 2 VERY visible dips in the mattress can be seen where spous...

rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

Janet,I'm sorry about the issue with your mattress. I'll follow up with our warranty department to have them review your complaints and will have them follow up with you.Adam ...

1.9
#990474
First, I have bought a lot of items from RC Willeys. Paid for all of them with my credit card. Recently I bought a few TV/s from them. A 55" and 75". I returned the 75" and upgraded to an 85". Of course I was charged the difference. I should add my wife (not me) has an...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with your experience with our store. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the na...

I didn't like
  • Unethical service
#979515
Its been a long time since I have shopped RC Willey's because of a bad experience a long time ago. When looking for new furniture and carpet. Was very happy with all three sales people who helped me and made the mistake of thinking it was a better company again. ...
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rcwilley
rcwilley
Rc Willey Home Furnishings Verified Representative

I'm sorry about the issue with experience with our store. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name an...

#959117